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Use Digital Technologies to Communicate in a Work Environment (BSBTEC202) focuses on the skills and knowledge needed for Certificate III in Business students to effectively utilize available digital communication methods within a workplace setting. These methods may include email, instant messaging, and similar platforms. The unit is applicable to individuals who utilize digital technology to communicate with relevant stakeholders, with a particular emphasis on teams working remotely. These individuals employ a limited range of practical skills and fundamental knowledge within a specific context, under direct supervision or with limited individual responsibility.

The Learner Resource for this unit is divided into three elements:

  1. Identifying the purpose and methods of digital communication
  2. Implementing procedures for sending and receiving digital communications
  3. Assisting with managing digital communications

Upon completing the training, you will be required to undertake an assessment pack for this competency unit. To assess your competence or performance, you will need the support of a supervisor, manager, or assessor who can observe your execution of project or workplace tasks and verify your competency. Successful completion of the assessment indicates that you have demonstrated the necessary skills and knowledge to effectively utilize digital technologies for communication in a work environment.

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